SHIPPING INFORMATION FOR OUR CUSTOMERS
Shipping and Info
Shipping & Returns Info
When you order from us for delivery within New Zealand or the Pacific, your order will ship from our distribution centre in Auckland.
Due to COVID, we’re currently experiencing some shipping delays. Our team are doing everything they can to get your order to you as quickly as possible but, it might take a little longer than usual. If you have any order queries, contact us at email@example.com. Thanks for choosing Better.
Our Shipping Costs & Estimated Delivery times are;
- North Island / 2-6 working days
- South Island / 2-6 working days
For Pacific Islands shipping will be calculated at NZ$50 + $3.40/kg
- 7-14 days plus customs clearance
RETURNS: If you have ordered and realise you have the wrong size/product, you will need to return it within 10 working days at your own cost.Please make another Order for the correct product and once we receive your return, we will refund you for the original PRODUCT COST.
First, email the return details to firstname.lastname@example.org including:
- Order number
- Products being returned
- Return tracking details
Then send your return to:
Returns - Better Packaging Co
501, 35 High Street
Auckland CBD 1010