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All our MAILING SATCHELS & ENVELOPES ARE NOW CARBON NEUTRAL!

Shipping and Info

SHIPPING INFORMATION FOR OUR CUSTOMERS

Shipping & Returns Info

When you order from us for delivery within New Zealand or the Pacific, your order will ship from our distribution centre in Auckland.

Shipping Delays

Due to COVID, we’re currently experiencing some shipping delays. Our team are doing everything they can to get your order to you as quickly as possible but, it might take a little longer than usual. If you have any order queries, contact us at hello@betterpackaging.com. Thanks for choosing Better.

Our Shipping Costs & Estimated Delivery times are;

  • Free shipping
    • North Island / 2-6 working days
    • South Island / 2-6 working days
  • For Pacific Islands shipping will be calculated at NZ$50 + $3.40/kg
    • 7-14 days plus customs clearance

RETURNS: If you have ordered and realise you have the wrong size/product, you will need to return it within 10 working days at your own cost.Please make another Order for the correct product and once we receive your return, we will refund you for the original PRODUCT COST.

 

First, email the return details to hello@betterpackaging.com including:

  • Order number
  • Products being returned
  • Return tracking details

 

Then send your return to:

 

Returns - Better Packaging Co

501, 35 High Street

Auckland CBD 1010

New Zealand

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If purchasing, this should be the region you would ship your purchases to