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Shipping and Returns

Christmas Closures

All orders placed by December 21st will be despatched by December 23rd.

Normal services will then resume on January 4th. 

 

When you order from us for delivery within New Zealand or the Pacific, your order will ship from our distribution centre in Auckland.

 

SHIPPING COSTS & ESTIMATED DELIVERY TIMES

  • Free shipping
    • North Island / 2-6 working days
    • South Island / 2-6 working days
  • For Pacific Islands shipping will be calculated at NZ$50 + $3.40/kg
    • 7-14 days plus customs clearance

 

RETURNS

If you have ordered and realise you have the wrong size/product, you will need to return it within 10 working days at your own cost.Please make another Order for the correct product and once we receive your return, we will refund you for the original PRODUCT COST.

 

First, email the return details to hello@betterpackaging.com including:

  • Order number
  • Products being returned
  • Return tracking details

 

Then send your return to:

Returns - Better Packaging Co

501, 35 High Street

Auckland CBD 1010

New Zealand

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